Frequently Asked Questions

Firstly, the moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Please see below estimated days for delivery:
o Same and next day delivery in UAE and Egypt.
o 2-4 working days for prepaid orders.
o 4-10 working days for Cash on Delivery orders in GCC.
o For more details, please visit our shipping page .

Yes, we offer exchange and return. Please refer to our return policy

Yes, we offer cash on delivery in UAE, Egypt, KSA, Kuwait, Bahrain, and Oman.

Yes, we offer payment for most card types including other method of payments as Apple Pay and Google Pay.

Absolutely yes, our support team will be more than happy to help. Text us on WhatsApp , or email us at cs@shopzinia.com

Please add our email: cs@shopzinia.com to your address book to ensure our response email isn’t marked as spam mail.
We’re available from 7 days a week 10:00 A.M. to 10:00 P.M. (GST / GMT+4)
We will try our best to reply your emails as soon as possible.